Applicable Products
- XenDesktop
- XenApp
- Receiver


Symptoms or Error
Citrix Workspace app is the easy-to-install client software that provides seamless, secure access to everything you need to get work done. With this free download, you easily and securely get instant access to all applications, desktops and data from any device, including smartphones, tablets, PCs and Macs.
- Click 'Detect Receiver' If you already have the Citrix Workspace/Receiver installed on your Mac, you can Skip to Step 10 of this document. If you do not already have the Citrix Workspace installed on your Mac, StoreFront should prompt you to download it. Click inside the check box next to “I agree with the Citrix licence agreement.”.
- Oct 20, 2020 On a Mac computer, the.dmg file appears in the Mac Downloads folder. Click the folder and then select the CitrixWorkspaceApp.dmg file. When prompted, open Install Citrix Workspace. Click Continue and follow the instructions provided by the Citrix Workspace Installer.
This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.
Client printers on Mac and Linux clients fail to be created in XenApp and XenDesktop sessions running on Windows 10, Server 2012 R2 when configured to use the Citrix Universal Printer Driver (UPD).
Solution
Install the “HP Color LaserJet 2800 Series PS” driver on the Windows image manually
On the Windows VDA, choose Print server properties from Devices and Printers or run rundll32 PrintUI.dll,PrintUIEntry /s.
Click on the Drivers tab and then click Add....
In the Add Printer Driver Wizard window click Next, then Next and then select the required HP driver.
Note: If the driver is not listed click Windows Update. If you don't see it after Windows Update is clicked, go to Microsoft update catalogue and search for HP LaserJet 2800. Pick the 6.1.7600.16385 driver version. Extract the driver, click Have Disk in the screenshot above and point to the drivers extracted location.
Important Note: If you extract the contents of the driver cab file using Windows Explorer the folder structure may not be retained and the driver installation may encounter an error. To avoid this use a more robust extraction tool such as WinRar or 7zip.

Click Next, then Finish.
The printer driver should then be listed in the Installed printer drivers. Click Close.

Problem Cause
Citrix UPD requires the use of the PostScript data format to support client printing on Mac and Linux clients. To achieve this, Citrix leverages PostScript driver developed by HP. The version of this HP driver, that Microsoft had previously built into the Windows 7 and Server 2008 R2 operating systems, is no longer included with Windows 10, Server 2012 R2. Because of this missing driver, client-printers on Mac and Linux endpoints fail to be created in the XenApp and XenDesktop session.
Additional Resources
Disclaimer
Citrix Receiver Workspace For Mac Latest

Citrix Receiver Workspace For Mac Software
